Using FairFare

FairFare is operated by Fisemarco OÜ, registration code 14933422, Tallinn, Estonia. Contact hello@fisemarco.com.

Immediate and scheduled transport

FairFare provides booking technology and marketplace administration. The independent licensed taxi operator identified in a confirmed booking provides transportation. A route view is not a booking confirmation. An immediate request is confirmed only when an authorised driver accepts. Scheduled requests need operator confirmation and reserved driver and vehicle capacity.

Fares and direct payment

The applicable carrier-approved tariff and agreed fare are disclosed in the booking flow. For new standard, scheduled and Incognito bookings, FairFare uses a starting fee of €1.38, €0.46 per kilometre and €0.17 per minute, with no minimum fare or demand multiplier. The licensed operator must publish and accept the matching carrier tariff. Destination-based rides display a fare that is fixed when booked. Incognito uses the disclosed metered tariff and does not promise an upfront total. Existing agreed fares remain protected. Drivers cannot unilaterally increase the agreed fare. Any legally permitted adjustment must be disclosed and approved where required. Riders pay the taxi operator directly by cash or the operator’s physical card terminal. The digital journey summary distinguishes self-reported payment from an independently verified receipt or tax invoice.

Incognito: pickup-only transport

Incognito uses the fixed operator tariff accepted before booking: starting fee + measured kilometres × kilometre rate + elapsed minutes × minute rate. No demand multiplier is added. Components are rounded up to whole cents. Time includes stops, with no separate waiting, minimum-fare or cancellation charge in this mode. Both parties confirm the start and pickup identity is verified by PIN. Either party may freeze the meter at the end; the following 60-second confirmation period adds no charges. A four-hour limit or interrupted location observations also stops metering and initiates review. No missing distance is estimated. Missing end confirmation does not imply agreement or misconduct; a fair support review can determine a documented amount no higher than the frozen proposal. Both parties may instead agree a corrected final stop or lower fare. Final stop and journey records remain required; Incognito does not mean anonymous or record-free transport. Tell the driver the destination before starting so they can confirm they can provide the journey. Drivers with upcoming scheduled commitments or return-direction preferences are excluded.

Chauffeur package

Where an operator has approved and published this service, Chauffeur reserves its driver for three hours from verified service start and includes up to 100 km in total. The quoted package price is fixed and has no demand multiplier. Pay the operator directly at pickup before service starts. Both parties report the prepayment; these declarations do not independently verify settlement. The driver accepts responsibility for collecting the fare and remains available until the reserved time ends, unless the rider explicitly releases them early. Early release leaves the agreed fixed price unchanged. Extra distance or time requires a separate agreement; the package price cannot be increased unilaterally. Cancelled prepaid services enter operator refund review according to applicable rights and the published operator terms; FairFare does not execute direct-payment refunds. Do not pay twice at completion.

Operators and drivers

Operators are responsible for valid authorisations, authorised drivers and vehicles, insurance, their lawful tariffs and transportation obligations. FairFare verification does not replace an authorisation issued by the competent authority. Drivers are responsible for collecting the fare from the rider. Operator platform access is separate from passenger ride payments. New applications and document uploads require review; uploading a document does not itself approve an operator, driver or vehicle.

Help and cancellation

Booking-specific cancellation, replacement and pickup information appears in the applicable ride flow. Support is available 24/7 at hello@fisemarco.com for an unexpected charge, failed pickup or other concern. For immediate danger, call 112; email and in-app support are not emergency services.

Only authorised operators, drivers and vehicles may accept bookings. Availability depends on your location and eligible supply. Operator agreements and carrier tariff approvals are recorded through the versioned approval workflow.