FairFare support

Contact hello@fisemarco.com — available 24 hours a day, seven days a week — for account help, scheduled-ride questions, lost property or a fare concern. Include your ride reference where available. Do not send passwords, payment-card numbers or unnecessary identity documents.

Fare Protection

Open Fare Protection from your ride to report an unexpected charge. Riders and drivers report direct payment separately; matching reports are acknowledgements, not independently verified payment receipts.

Safety

For immediate danger, call 112. Email and in-app support are not emergency services. Contact your licensed taxi operator for transport-specific concerns.

Booking availability for Tallinn and Helsinki is shown in the app. A request is confirmed only after the required operator or driver acceptance and capacity checks. Operators, drivers and vehicles must have genuine current approvals.